Protecting your privacy is important to us
DLO Europa SL, DLO Costa Rica SA and DLO Corp (hereinafter, “DLO”) are strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide.
- Your information will not be shared, rented, or sold to any third party.
- We use state-of-the-art security measures to protect your information from unauthorized users.
- We give you the possibility to control the information that you shared with us (opt-out)
We will clearly inform you when information that personally identifies you (“personal information”) is asked for and you will have the choice to provide it or not. Generally, this information is requested when you install DLO applications and subscribe to product updates, newsletters or other online services.
We use your personal information for the following purposes:
- To provide you information that will allow you to use DLO applications
- To automatically customize applications with your information
- To alert you of software upgrades, updates, discounts, or other services from DLO
We collect your email when you install the free trial to send you informational communications about the software, applications, licenses, etc. that are included in the software, such as their purpose and the best use you can make of them. We also collect your email to send you our promotional offers.
We may also collect your name, language, currency, operating system, document searched and country information for a better experience with DLO products.
When you place your order with us, we collect your email to send the product key that allows you to activate the software as well as your order receipt. We also collect your phone number in order to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.
We also contact the phone number that is provided if we suspect that the cardholder’s credit card information has been compromised, i.e. used in a fraudulent way.
We also use our clients’ email in order to notify of the release of updated versions of the software, new services or promotional offers.
The data is stored indefinitely. This allows us to provide our clients with their product key when they misplace it. The data stored is also stored for sales statistical purposes.
When you provide your personal information, you consent that it can be used for the above purposes and that DLO is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website, but you will not be able to receive additional services or access certain areas that require registration. In order to use DLO applications you must activate it during or after the installation process. When you activate the software, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.
4. Access to Your Information
You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information simply enter in the “Edit Auto-Fill Information” area of DLO or request that we send you this information.
5. Security of Information
DLO is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.
We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.
6. What We Do with the Information You Share
Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.
When you download or install DLO applications you are asked to provide your contact information, including a valid email address. We use this information to send you updates about DLO products, order confirmations and information about our services. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you ordered at that time.
We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.
In very rare instances DLO may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DLO or the site; (b) protect and defend the rights or property of DLO and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of DLODLO, its websites, or the public.
7. How to Opt-Out
We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.
The Site contains links to web sites of third parties. DLO is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. DLO adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.
DLO uses third-party advertising companies to serve our ads on the Site. Please review our for all details. These third-party advertising companies employ cookie and 1×1 pixel .gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.
If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network’s web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. for the NAI gateway opt-out site.
This site will also allow you to review the third-party advertising companies’ privacy policies.
9. Changes To This Policy
10. Enforcement of Policy
If for some reason you believe DLO has not adhered to these principles, please notify us and we will do our best to promptly make corrections.
11. Questions or Comments
Europe, the Middle East and Africa
DLO Europa SL
Rambla de Catalunya 124 Floor 4th Office 3
Please visit our Contact Page
Central and South América.
DLO Costa Rica SA
Prisma Business Center. Of. 202
Escazú, Costa Rica
Please visit our Contact Page
North America and International
2332 Galiano St. #206
Coral Gables, FL 33134
Please visit our Contact Page
Last updated Jan 25, 2022